Warranty and service information

GrapheneOS installation is a software modification. Hardware warranty rights and service conditions depend on the seller and manufacturer.

What we cover

SecurePhone provides 12 months of support for the performed GrapheneOS installation and agreed security configuration. This covers installation errors and configuration issues caused by our service.

Hardware defects

Hardware defects, including screen, camera or battery faults, are handled under the applicable seller or manufacturer terms. Before sending a device for external service, contact us for guidance about returning it to the original software where appropriate.

What is not covered

Our service support does not cover accidental damage, liquid damage, unauthorised modifications, ordinary wear, third-party applications or defects unrelated to our installation and configuration work.

How to report an issue

Email kontakt@securephone.pl with the order number, a description of the issue and relevant screenshots. We respond to complaints within 14 days.